Emotions are at the heart of all conflict and challenges in the workplace.
Human beings do all kinds of tricky things until they feel heard, emotionally safe, valued and involved.
Think back to the last time you were unjustly questioned or left out of an important decision?
How did you feel? What reaction did you have?
Everyone – your employees, your peers, your bosses, your board members, and yes, you – has these types of reactions all the time. And when someone has a reaction, the people around them react to those reactions.
It’s a constant chain reaction of emotion that’s being triggered and perpetuated at an unconscious level – and it’s holding you and your team back.
To break the cycle of reaction and dysfunctional behavior that creates a culture conflict, drama and de-motivation, you need to wake up, harness your emotions and masterfully lead your employees to do the same.
In other words … you need to become more emotionally intelligent.